Who this policy applies to
This Privacy Policy applies to all users of the eg444.click website and mobile app — whether registered members or not. By accessing the site, you are considered to have agreed to this policy.
1. Introduction
EG444 believes your privacy is a fundamental right. When you use eg444's services, we collect certain information — because without it, we simply cannot deliver the service properly. Even so, we always aim to collect only the minimum data necessary.
In this Privacy Policy, we clearly explain what information is collected, how it is used, how long it is kept, who it is shared with, and what your rights are. No confusing legal jargon — everything is laid out in plain, straightforward language.
Millions of people in Bangladesh now transact online every day. Awareness around digital security is growing — and that is a positive sign. EG444 respects that awareness. You have the right to know, and we have the obligation to tell you.
2. What Information Is Collected
EG444 collects two types of data — information you provide directly, and information collected automatically.
Information provided directly
| Data Type | When It Is Collected | Why It Is Needed |
|---|---|---|
| Name and mobile number | At the time of registration | For account identity and OTP verification |
| Email Address | At the time of registration | For important notifications and password recovery |
| Payment information (bKash/Nagad number) | During deposits or withdrawals | For processing transactions and completing KYC verification |
| National ID Information | During KYC verification (where applicable) | For identity verification and fraud prevention |
| Support Contact | When you contact us via live chat or email | For dispute resolution and record-keeping |
Automatically collected information
While you use EG444, the following technical information is collected automatically:
- Device Information: Operating system, browser type and version, screen resolution.
- IP Address: For geolocation purposes (country/city level only) and security monitoring.
- Usage Patterns: Pages visited and time spent, games played, betting history.
- Session Information: Login and logout times, session duration.
- Cookies & tracking: Full details are provided in the Cookies section.
3. How Your Data Is Collected
EG444 collects information through the following methods:
- Direct Input: What you type directly into registration forms, payment forms, or the support chat.
- Automatically Collected: When you visit the site, our servers automatically record certain technical information — this is standard practice across all websites.
- Payment gateway: Transaction confirmation details from bKash, Nagad, or Rocket.
- Game provider: Gaming history and results data from Pragmatic Play, Evolution, Spribe, and more.
- Your full bank account number or PIN.
- Your bKash or Nagad account password.
- Your social media profiles or passwords.
- Your precise GPS coordinates.
- Your call logs, messages, or camera data.
4. How Collected Information Is Used
EG444 uses your information only for the following legitimate purposes:
Service Delivery & Operations
- Creating and managing your account.
- Processing deposits and handling withdrawal requests.
- Ensuring bonuses and promotions reach the right members.
- Maintaining gaming history and balance records.
Security & Fraud Prevention
- Detecting the creation of multiple accounts.
- Detecting unusual login activity or transactions.
- Conducting KYC verification to prevent money laundering.
- Detecting and blocking unauthorised account access attempts.
Contact & Support
- Sending SMS or email confirmations for transactions.
- Sending important security alerts.
- Sending promotional notifications (you can opt out at any time).
- Responding to support requests and resolving issues.
Platform Improvement
Aggregated statistical data (anonymized) is analyzed to determine which games are most popular and which features need improvement. No individual's identity is involved in this analysis.
5. Sharing Information with Third Parties
EG444 never sells your information. However, to deliver our services, we may share limited data with certain trusted parties:
- Payment providers (bKash, Nagad, Rocket): Name and mobile number for processing transactions. They operate under their own privacy policies.
- Game Providers (Pragmatic Play, Evolution, Spribe, etc.): An anonymous session token used to launch games — not directly linked to any personal information.
- KYC verification service: Information required for identity document verification, retained only for the duration of the verification process.
- Legal Authorities: Under a valid court order or directive from an investigative authority, EG444 may be required to disclose information in compliance with Bangladesh law. Where possible, you will be notified in advance.
These third parties may only use your information for specified purposes. EG444 ensures through contractual agreements that they cannot misuse your data.
6. Data Storage & Security
Your data is protected by multiple layers of security while stored on EG444's servers:
Please keep in mind — no one can guarantee 100% security on the internet. EG444 takes every measure to meet the highest standards, but we also encourage you to stay vigilant: use a strong password and always log out when using someone else's device.
7. Cookies Policy
Cookies are small text files stored in your browser or on your device. EG444 uses cookies for the following purposes:
- Essential Cookies: These cookies keep you logged in and maintain your active session — the site cannot function without them. They cannot be disabled.
- Functional Cookies: Your language preference and recently viewed games are remembered. Disabling these cookies means you will need to reapply your settings each visit.
- Analytics Cookies: To track which pages are used most and where users spend the most time. All data is anonymized.
Cookies can be managed through your browser settings. However, disabling essential cookies may disrupt login and service functionality on eg444.
8. Your Rights
As an EG444 member, you have the following rights over your own data:
To exercise these rights support@eg444.clickEmail us at. We typically respond within 30 days. Complex requests may take up to 60 days — you will be informed in advance if that is the case.
Certain information must be retained for a defined period for legal reasons — such as financial transaction records. Deletion of such data may not always be possible upon request, but you will be clearly informed of the reason if that is the case.
9. Regarding Minors
EG444's services are intended for users aged 18 and above only. We do not knowingly collect any information from minors.
If a minor registers using a false age, the account will be immediately suspended upon detection and all collected data will be deleted. If a parent or guardian discovers that their child under 18 has registered on EG444, please support@eg444.click— and we'll take prompt action.
10. Data Retention Periods
EG444 retains your information only for as long as necessary — no longer. Retention periods vary depending on the type of data:
- Account Information: For the full duration of account activity and 3 years after closure (as required by law).
- Financial transaction records: 5 years (in compliance with financial regulations).
- Gaming History: 2 years after account closure.
- Support contact: 1 year after the issue is resolved.
- Analytics Data: Up to 3 years in anonymized form.
Once the designated retention period ends, data is securely deleted or processed in a way that can no longer be linked to any individual.
11. Changes to the Privacy Policy
EG444 may update this Privacy Policy from time to time — in response to technological changes, new services, or legal requirements. For significant updates:
- Registered members will be notified in advance by email.
- Notifications will also be sent via app push notifications.
- The "Last updated" date at the top of the page will be revised accordingly.
Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
12. Privacy-Related Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: support@eg444.click (Subject: Privacy Request)
- Live Chat: Active 24/7 on website and app
- Response Time: Within 30 days for data access or deletion requests
We take any concerns about data protection seriously. If your issue remains unresolved, you also have the right to file a complaint with the relevant authority in Bangladesh.